Frequently Asked Questions
Q: What's your MOQ (minimum order quantity)?
A: Just one piece - no minimums required.
Q: How do I place an order, and what's the turnaround time?
A: Orders are placed through our easy-to-use online ordering system. Once submitted, production takes around 10-12 working days.
Q: Do you offer swatch books for jeans and fabrics?
A: Yes! We have extensive fabric books for suits, shirts, coats, jeans, and polo shirts, as well as material books for linings and buttons.
Q: What kind of measurements can I use to place an order?
A: Both body measurements and finished garment measurements are acceptable. We recommend finished measurements for better accuracy.
Q: How is the quality of your custom garments?
A: We work with over 150 premium tailoring brands across North America, Europe, and Australia, maintaining high standards and minimal rework.
Q: What happens if there's a quality issue with my order?
A: Every order is checked twice. If a rare defect occurs (e.g., wrong fabric or size out of tolerance), we have clear compensation policies to resolve it immediately.